Barriers into Bridges. Flat Travel.

Ensuring that wheelchair users, people with visual impairments, and those requiring medical considerations can enjoy Japan with peace of mind.

Flat Travel turns travel dreams into reality through barrier-free itinerary design and support from qualified professionals. Furthermore, with a focus on catering to international guests, we provide end-to-end support—from pre-departure consultations to English-speaking assistance (caregivers and guides) on the day of travel.

*Based on Flat Travel’s research

What We Do

The support you need, exactly when you need it. We handle everything from travel design to on-site support.

• Planning and arrangement of customized tours
• Booking of barrier-free hotels
• Transfer arrangements between airports/stations
• Arrangement of day tours
• Arrangement of caregivers (Nationally Licensed)
• Arrangement of English-speaking caregivers
• Arrangement of guides
• Arrangement of English-speaking guides
• Arrangement of accessible taxis (welfare vehicles)
• Wheelchair rental (manual / electric)
• Sign language support staff (International Sign)
• Support staff for visually impaired travelers

Model Course: Japan Golden Route (14 Days) — High-class Hotels

Tokyo, Fuji, Kyoto, Osaka, Hiroshima. Experience Japan’s highlights with barrier-free hotels and transportation included. Pace, transportation methods, and accommodation all adjusted to your stamina and wheelchair type.

Other Golden Route Tours

Looking for a shorter trip or a more budget-friendly option? Flat Travel offers the Golden Route in several durations and hotel tiers. All tours include barrier-free hotel accommodation and transportation between cities.

High-class Hotel Tours

Mid-range Hotel Tours

*All prices are per person, based on double occupancy. Final pricing varies by group size, support level, and season.

What’s Included

Options & Pricing

Add the support you need for only the days you need it.

*Additional charges for overtime, peak season, or specific areas may apply. A breakdown will be provided at the time of quotation.

Our Commitment to Safety

Flat Travel doesn’t just “make bookings”; we focus on designing trips that can be completed safely. We pre-verify walking distances, wheelchair routes, visual impairment accommodations, and medical needs—checking resting spots, restroom accessibility, and steps—to reflect them in the itinerary.
When accompaniment is required, we only assign national license holders to ensure safety management and high-quality communication.

Find Your Perfect Destination

Beyond our standard model courses, we offer over 100 unique tour options designed specifically for easy wheelchair access.

• Seasonal Highlights: Cherry blossoms, autumn foliage, and winter snowscapes
• Onsen (Hot Springs): Accommodations featuring barrier-free private baths
• Cultural Experiences: Tea ceremony, pottery making, and kimono dressing

Check out more on our website and then get in touch from the inquiry form below.

Our Roots

Hayato established Flat Travel driven by a lingering regret regarding his grandfather, who lived in a care facility: “I simply wish I could have shown him more of the outside world.”
Our mission is to create a world where “going where you want to go” is the standard, regardless of age or physical condition. That is what drives us.

Let’s Start with a Chat

We take on the hardest part of travel preparation: sorting through all the information.
A specialist in assisted travel will guide you directly. Just bring your dates, your group size, and your excitement to go – contact us, and we will handle the rest.

Photos: @Eric-Lenglemetz