Wilgo is an accessible transportation service operated by odekake office., based in Suginami, Tokyo. The company offers customized services for travelers using wheelchairs, providing transportation from Tokyo area airports to downtown Tokyo and surrounding areas. Wilgo specializes in accessible sightseeing, shopping, dining, and entertainment transport. The service is tailored to meet the needs of wheelchair users with a focus on convenience and mobility within Tokyo.
Vehicle Information
- Vehicle type: Mercedes-Benz V-Class Avantgarde Long model
- Passenger capacity: 1 wheelchair user and up to 3 additional passengers
- Wheelchair size:
- Maximum wheelchair width: 650mm (25 inches)
- Maximum wheelchair length: 1,500mm (59 inches)
- Maximum wheelchair height: 1,180mm (46 inches)
- Maximum weight: 280kg (617 lbs)
- Entry system: Electric lift
Additional onboard features include air conditioning, AED, USB power outlets, and – upon request – a 100V power outlet. Wheelchair rental (standard or reclining) is also available.
Service Area
Wilgo serves Tokyo Prefecture and surrounding areas. Long-distance trips, including to areas like Hakone and Fuji Five Lakes, are available. The service also covers the following cruise ports and airports:
- Cruise Ports: Yokohama (Ōsanbashi, Shinko, Daikoku), Tokyo International Cruise Terminal
- Airports: Haneda, Narita, Chōfu
(Note: Either the pickup location or destination must be within Tokyo Prefecture.)
Fare Structure / Examples
Wilgo offers both distance-based and hourly fare options, with some restrictions applying to the hourly fare. Additional toll and parking fees are not included.
Distance-based Fare:
- Pickup fee: up to ¥730
- Basic service fee: ¥1,100
- ¥90 per 280m (0.17 miles)
Hourly Fare (Downtown Tokyo):
- Half-day (4 hours): ¥25,750
- Full day (8 hours): ¥42,630
Payment by credit card, Apple Pay, Google Pay, Alipay, WeChat Pay
Other Services Offered
- Wilgo provides a range of additional services, including:
- Wheelchair rental (regular and reclining)
- Assistance with check-in at accommodations
- Accompaniment/care staff (subject to availability)
- Interpreter and translation app support
- Custom tour planning (e.g., Hakone, Fuji Five Lakes)
- Assistance purchasing accessible seating for sumo and kabuki events in Tokyo
3 Reviews on “Wilgo”
William
We would highly recommend Wilgo and Jun if you have a need for a wheelchair vehicle.
My wife and I made 2 visits to Tokyo this year in June and July with two other people.
Jun’s vehicle is a Mercedes MPV that’s converted to accommodate a wheelchair and 3 passengers together with space for several large suitcases.
His vehicle is Ideal for pick-ups to and from the Airport as well as transfers within Tokyo or day trips.
We found Jun a very good, careful driver, very punctual, considerate and kind . His charges are reasonable and rates fair. He is also very knowledgeable about Tokyo. Eg. One evening after he picked us up after the ballet, we asked him about the Sumidagawa fireworks( the biggest in Tokyo) and he drove us to a park where the view was spectacular.
We are very thankful to Jun for making our 2 recent trips to Tokyo so enjoyable.
wilgo Listing Owner
It was my great time to serve you who came to Tokyo to attend performances at music venues in Tokyo such as Tokyo Bunka Kaikan and New National Theatre Tokyo since I was involved in music related business for many years. Additionally, it was very impressive to know that you are a friend of my guests I served in February this year. The world is not so wide. I’m happy to assist you next time coming to Tokyo, once you request me tours to Tokyo vicinities along with music related support as well as any request to make your stay in Tokyo comfortable and memorable.
gottman2025
THE BEST!!! If you need transportation in Tokyo I recommend you use Jun!!! I travel with an electric mobility scooter and it fit perfectly in the back of the vehicle and on the lift. Still room for 2 of us and our 27 pieces of luggage (not really 27, but we do not travel lightly…). Jun was courteous, on time, communicated well, and spoke english perfectly! Highly recommended.
stanv
My family and I recently spent 12 days in Japan, split between Tokyo, Kyoto, and Osaka. We were very fortunate to work with Jun at Wilgo for most of our time in Tokyo, and had wished Wilgo was available in the other two prefectures.
Jun was extremely kind, patient, and helpful for all things transportation to/from various locations. He was also very easy to talk with and to get general information on Japan/Tokyo. He made pickup at the airport seamless, as well as transpiration to/from Disneyland Tokyo. For our last day, we were going to ride the Shinkansen (bullet train) to Kyoto. Jun was able to help see us to our final destination in Tokyo with ease, and helped us navigate the larger Tokyo train station so that we could get Eki ben before our train ride. (The Shinkansen was AMAZING, btw. But you’ll want to reserve seats in the wheelchair accessible car).
I highly recommend Wilgo for anyone transportation needs while visiting, and very much plan to hire them again in my next trip to Japan.