At TokudAw we work with our guests to ensure their accessibility needs are understood and accommodated, whatever their individual requirements might be. We’ll make sure that the locations you visit are accessible, wheelchair-friendly, and have the correct facilities to support guests with disabilities.

Our passionate team has many years of experience providing tours for guests with disabilities or who require additional mobility and accessibility support. We can provide wheelchair-accessible vehicles, personal mobility vehicles and flexible schedules to ensure that everybody is able to get the very best out of their experience in Japan.

At TokudAw we welcome a richly diverse group of visitors from around the world each year, and we strive to ensure that every one of them feels that they are treated equally and with respect.

We want everyone who visits Japan with us to go home feeling joyful about their journey. To achieve this, we work with our guests to ensure their individual needs are met and they can experience Japan as they choose, in comfort and happiness.

Custom Tours

We tailor our tours to our guests and this includes providing dedicated services to visitors who require a wheelchair, have restricted mobility or any other accessibility requirements. Many of our groups are families, and we ensure that everyone from the very young to the elderly can travel with us in safety and comfort. We specialize in accessible tours for cruise port visitors, airport transfers, shinkansen station transfers with meet-and-greet or sending at the train platform, Tokyo Disney Resort transfers and private day tours.

We encourage our guests to inform us about their specific needs so we can make the necessary arrangements, but some of the services we offer include:

• Wheelchair accessible vehicles with ramps
• Portable steps to assist entry and exit for ambulatory wheelchair users
• Bespoke accessible itineraries with options for accessible restaurants, hot-springs and sightseeing
• Certified nursing assistants who can help care for family members who may need additional assistance (e.g using the bathroom, showering, mobility support etc)
• Adaptable itineraries which can be modified at short notice
• International Sign Language interpreters and guides
• Text-based messaging for those affected by deafness or hearing impairment
• Flexible and capable driver-guides who can assist with your individual requirements, and drop you off and pick you up wherever is most convenient for you
• Electric wheelchair rental services as required for different areas, activities or terrain
• Arrangement for peritoneal dialysis or hemodialysis dialysis during travel in Japan
• List of emergency care services in the areas that you would be visiting during your trip
• A concierge service available throughout your trip

Itinerary Planning

For those who aren’t looking for a custom tour, but would like some help with itinerary planning, TokudAw Inc offers the following itinerary planning plans.

• Basic Plan: ¥5,500 per day planned
  Includes fully customized itineraries and tailored hotel recommendations.
• Advanced Plan: ¥11,000 per day planned
  Includes customized itineraries, hotel recommendations, and restaurant recommendations.