ONE TRAIL Transcare is a owner-led service offering personalized accessible transport, airport transfers, cruise port transfers, and sightseeing transportation services. Based in Yokohama, ONE TRAIL was started by Hideo Sasaki, who after caring for his elderly mother and a long career in international business, founded the company to support wheelchair travelers exploring Japan. Sasaki is also a licensed Social Worker (社会福祉士) – a national qualification in welfare and caregiving.

In addition to physical care, he has extensive experience supporting individuals with mental health conditions and developmental disabilities such as autism.

Vehicle Information

• Vehicle type: Toyota Regius Ace (welfare van)
• Passenger capacity: Up to 2 wheelchair users or 1 stretcher user, plus 3 accompanying passengers
• Wheelchair layout: Front/rear-facing with tie-downs
• Wheelchair size: Maximum capacity 250kg, maximum height 150cm, maximum width 80cm
• Entry system: Electric lift
• Interior features: Skylight, air purification, transfer mats and belts
• Medical equipment (available upon request): Reclining wheelchair, stretcher, suction device, portable batteries, 500L oxygen tank

Service Area

The service primarily covers Kanagawa Prefecture, including Yokohama, Kawasaki, Sagamihara, Kamakura, Odawara, Hakone, Atsugi, Yamato, Minamiashigara, and Matsuda.

Airport transfers are available from Haneda and Narita Airports to destinations in Yokohama, Kamakura, Hakone, Mt. Fuji, and Tokyo.

Cruise port pickups are offered from Ōsanbashi, Daikoku, and Shinko terminals in Yokohama.

Available daily from 8:00 to 20:00, with possible bookings outside these hours on request (early morning, night, holidays).

Note: There are very limited wheelchair-accessible taxis and transportation options at the three Yokohama cruise terminals. However, ONE TRAIL will do its best to accommodate even last-minute or same-day calls for transport and hotel transfers.

Fare Structure / Examples

In addition to hotel transfers from the Yokohama cruise terminal to destinations in Tokyo and Yokohama, ONE TRAIL also offer trips to Hakone (approx. 1.5 hrs one way), Kamakura (approx. 45 min one way), Mt. Fuji (approx. 2–2.5 hrs one way), as well as lesser-known local spots where visitors can enjoy sightseeing and great food.

It’s also possible to charter ONE TRAIL for multi-day tours across Japan departing from the Yokohama cruise terminal.

Charges are based on the MLIT-approved taxi meter, plus additional fixed fees (Assistance fee: ¥1,100–2,200, Pick-up fee: ¥930, Reservation fee: ¥200):

• Point to Point Wheelchair transfer:
  Pickup ¥930 + Reservation ¥200 + Basic assistance ¥1,100 + Meter fare
  Example: ~7 km trip = approx. ¥5,860
• Hourly use:
  8 hours: ¥50,000; overnight/multi-day by request
  Time-based: ¥4,700 for first hour, then ¥2,170 per 30 min
• Estimated Fares:
  Yokohama ⇄ Haneda: ~¥19,000
  Yokohama ⇄ Narita: ~¥54,000
  Yokohama ⇄ Tokyo hotels: ¥22,000–30,000
  Yokohama ⇄ Asakusa: ~¥30,000
  Yokohama ⇄ Disneyland: ~¥29,000
  Yokohama ⇄ Hakone (round trip): from ¥60,000
  Yokohama ⇄ Kamakura (round trip): from ¥30,000
  Yokohama ⇄ Mt. Fuji (round trip): from ¥100,000

Payment by credit card or QR code accepted

Other Services Offered

• Rental of medical and mobility equipment