Home Page Forums Areas of Japan Tokyo Andaz Tokyo Toranomon Hills

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    Discussion
  • #5713

    hofstrajet
    Participant

    Hello,

    Do you have any information on the Andaz Tokyo Toranomon Hills wheelchair accessible room? I made a reservation there and the manager assures me that the room is accessible. but given the lack of standards I am concerned. The office I am visiting is in the same building so it would be best to stay there if possible. Otherwise, I’m booked at The Prince Gallery Tokyo Kioicho as a backup. Thanks!

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    Replies
  • #5714

    accessible-japan
    Administrator

    Hello,

    I had a quick tour there a few years ago and have the impression it was OK (and it is a foreign brand which tends to follow American standards).  We would love to do some research for you.  Is there anything in particular you would like to know?

    Which room type is it?

  • #5715

    hofstrajet
    Member

    Thanks – that would be greatly appreciated.  It is listed as a 2 twin bed room (by the pricing, it is the basic 2 twin bed room).  If you want additional details specific to my stay, feel free to email me.  When I’m there, I’d be happy to send you pictures of the room with a tape measure for passageways so future readers know what the room looks like.

  • #5716

    accessible-japan
    Administrator

    Hello,

    Just called and they said “all rooms are designed to be large enough for a wheelchair”.  The staff then said that they have a “universal room” which is a twin room with:

    • extra wide doors
    • lowered hangers in the closet
    • sink that a wheelchair can fit under
    • roll in shower with handrails and a shower chair

    So, make sure you get that room if needed.

    Here is a video featuring the regular twin room:

    https://www.youtube.com/watch?v=OFqCeMj6kb8

    Here is one of the hotel, and the double bed room (which appears to only differ from the twin by bed type):

    https://www.youtube.com/watch?v=31HnbE2XqQ0

    If you do stay in the universal room at Andez, please do send us lots of pictures!

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